Frequently asked questions
Q
A
We accept all major medical aids. It is advisable to contact your medical aid prior to making an appointment as some medical aid plans may apply pre-conditions
Are medical aids accepted?
Q
A
Yes. We have paid under cover parking facilities available at the Durdoc Medical Centre in Durban and ample free secure parking in Kokstad and Matatie.
Is there parking available?
Q
A
Always feel welcome to address any matter or concern with the specialist on duty.
Who can I address my concerns to?
Q
A
We have implemented a booking system with time slots as well as a new online booking system for Durban.
Is there a booking system for Durban?
Q
A
We do not dispense medication.
We will write out a prescription for medication to be purchased at any pharmacy.
Do you supply medication?
Q
A
Yes. We do offer consultations for all ages.
Do you offer consultations for children?
Q
A
We put dilating drops in patients eyes and the light, even normal room light can be uncomfortable for the patient thus the reason why we dim lights.
Why are there 'dark rooms'?
Q
A
Most people do not require a referral letter, but certain medical aid plans require it in order to see a specialist. It is therefore advisable for patients to check with their medical aid first before making an appointment.
Do I need a referral to make an appointment?
Q
A
Yes, we take cash payments.
Do you take cash payments?
Q
A
We put dilating drops in patients eyes and the light, even normal room light can be uncomfortable for the patient thus the reason why we dim lights.
Will there be a waiting time to see the Doctor?
Q
A
No. An Ophthalmologists completes a 4 years residency (hospital-based training) in the diagnosis and medical and surgical treatment of eye disorders.
Is an Optometrist the same than an Ophthalmologist?
Q
A
A consultation is for the consultation. The fee does not include any additional cost that may incur such as special investigations, tests, procedures and operations.
What is a consultation fee and what will it cover?
Q
A
It is not always easy to implement and adhere to bookings and time slots for Kokstad and Matatiele. We therefore operate mainly on a first come first serve basis. All patients who come to our practice will however be attended to timeously.
Is there a booking system for Kokstad and Matatiele?